# Kentucky Power Offers Assistance to Customers During Dangerous Heat Wave **Published:** 2026-07-02T13:48:13.000Z **Source:** [Lane Report (KY Business)](https://www.lanereport.com/188306/2026/07/kentucky-power-offers-options-for-customers-managing-electric-bills-during-heat-wave/) **AI-generated:** yes (claude-haiku-4-5-20251001) **Canonical:** https://feeds.lexingtonky.news/article/kentucky-power-offers-assistance-to-customers-during-dangerous-heat-wave As eastern Kentucky endures [an intense heat wave with temperatures approaching 100 degrees and heat indices exceeding 110](https://www.weather.com/2026/07/02/forecast/national/heat-wave-fourth-of-july-week-midwest-south-east), [Kentucky Power announced multiple assistance options for customers struggling with escalating electric bills](https://www.lanereport.com/188306/2026/07/kentucky-power-offers-options-for-customers-managing-electric-bills-during-heat-wave/). [Kentucky Power](https://www.kentuckypower.com/), headquartered in Ashland, emphasized that service disconnections remain a last resort. "We never want any customer to lose electric service, and we understand that financial hardships can happen to anyone," said Stevi Cobern, customer services manager. "There are multiple ways we can help customers." The utility is suspending disconnections during extreme temperature conditions and offering flexible payment arrangements and extensions to those facing financial difficulties. Customers can enroll in the [Average Monthly Payment plan](https://www.kentuckypower.com/account/bills/pay/amp), which levels monthly electric costs to provide predictability during peak usage seasons. For longer-term relief, Kentucky Power directs customers to [community payment assistance resources](https://www.kentuckypower.com/account/bills/pay/assistance/) and energy efficiency programs including the [EnergyAdvantage at Home](https://www.kentuckypower.com/cp/energy-advantage/) program. The utility also offers [Targeted Energy Efficiency](https://www.kentuckypower.com/savings/home/targeted-energy-efficiency) improvements designed to reduce household energy consumption and lower bills. "Our customer service team will work with customers to review available options and help maintain service whenever possible," Cobern added. "We encourage customers to reach out as early as they can so we can explore solutions together." Customers can contact Kentucky Power at 1-800-572-1113 or through its Facebook page to discuss bill assistance. [Lexington has activated Phase 3 of its Extreme Heat Plan](https://www.lexingtonky.gov/government/departments-programs/public-safety/police/extreme-heat), with cooling stations and discounted pool admission available through Friday evening to residents seeking relief from dangerous conditions. ## Sources - [Lane Report (KY Business)](https://www.lanereport.com/188306/2026/07/kentucky-power-offers-options-for-customers-managing-electric-bills-during-heat-wave/) - [Weather.com coverage of the July 2026 heat wave](https://www.weather.com/2026/07/02/forecast/national/heat-wave-fourth-of-july-week-midwest-south-east) - [City of Lexington Extreme Heat Plan activation](https://www.lexingtonky.gov/government/departments-programs/public-safety/police/extreme-heat) --- This article was generated by AI (claude-haiku-4-5-20251001) based on source material from Lane Report (KY Business), enriched with 2 web searches. The original source is available at https://www.lanereport.com/188306/2026/07/kentucky-power-offers-options-for-customers-managing-electric-bills-during-heat-wave/.